Growing your business beyond Australia and New Zealand (ANZ) into Asian markets should be exciting, not overwhelming. Yet many companies discover that their Oracle NetSuite cloud ERP implementation isn’t configured optimally for cross-border business. Currency complexities multiply, tax regulations shift dramatically, and local compliance requirements demand expertise that most internal teams lack. Meanwhile, ongoing operations demand expert, reliable post-sale NetSuite support – a critical service many initial implementation partners struggle to provide effectively.
The difference between smooth expansion and costly delays often comes down to one critical decision: choosing the right NetSuite partners. This guide explores what Australian and New Zealand businesses should look for in implementation partners and why PS Global has become the trusted solution provider for companies expanding across Asia-Pacific.
Why Asia Matters for ANZ NetSuite Customers
Asian markets represent tremendous growth opportunities for Australian and New Zealand businesses. Southeast Asian (Asean) economies continue to expand rapidly; Greater China remains a manufacturing and consumer powerhouse, creating new market-entry points almost monthly. For companies using Oracle NetSuite, these markets offer scale and revenue potential that justify the investment.
However, entering Asia brings operational complexity that catches many businesses off guard. Each country maintains distinct tax structures, statutory reporting requirements, and currency regulations. Indonesia mandates specific e-invoicing formats, and Singapore requires GST compliance integrated into your ERP system. Without proper localisation, your cloud-based ERP becomes a liability rather than an asset.
This is precisely where choosing the right NetSuite implementation partner becomes mission-critical. The best NetSuite partners don’t just install software—they reduce market-entry risk by providing prebuilt localisation templates, established relationships with local tax authorities, and battle-tested compliance frameworks. They turn your NetSuite solution from a technical challenge into a competitive advantage, accelerating time-to-value and reducing the total cost of ownership across your regional footprint.
Common Post-Sale Support Needs for ANZ NetSuite Customers
The moment your NetSuite goes live, the relationship with your implementation partner shifts from project delivery to ongoing sustainment. This post-sale phase can reveal critical gaps if the initial partner lacked a dedicated support structure.
Key ongoing needs include:
Ongoing Technical Support
Establishing clear service level agreements (SLAs), defined escalation paths, and guaranteed response times for technical issues.
Customisation Maintenance
Expert maintenance and updates for custom scripts (SuiteCloud development) and integrations with local systems like banking, tax engines, and payroll providers.
Change and Release Management
Support for managing semi-annual NetSuite updates, including testing and training for multi-country deployments to ensure new releases do not disrupt localised functionality.
Training and Optimisation
Continuous user training and system optimisation to ensure the business is leveraging the full power of their NetSuite ERP solution as they scale.
A reliable partner provides more than just reactive fixes; they offer strategic support services that evolve with your business.
What to Look for in NetSuite Partners When Expanding to Asia or Seeking Post-Sale Support
When evaluating leading NetSuite partners for regional expansion or comprehensive long-term support, a few key criteria stand out.
Regional Presence and Local Expertise
Look for a partner with a physical presence and an established partner ecosystem across your target Asian markets. Their team should possess proven, in-market experience across different jurisdictions, specifically with multi-entity, multi-currency, and multi-tax implementations using Oracle NetSuite OneWorld.
Proven NetSuite Certifications and Technical Skills
Your partner must demonstrate deep functional and technical expertise. Look for certifications related to SuiteSuccess, which indicates the ability to leverage pre-built best practices for faster deployment. Technical certifications in SuiteCloud development demonstrate the ability to handle complex customisations and integrations seamlessly.
Language and Compliance Capabilities
In Asia, local language support is crucial for training and user adoption. Even more vital is a team with up-to-date knowledge of local statutory reporting and tax compliance, which can be highly complex and subject to frequent changes. This local expertise significantly reduces your compliance risk.
Scalable and Predictable Support Models
The best NetSuite partners offer flexible and transparent support models, including managed services. This includes documented, measurable KPIs for post-sale performance and clear SLAs.
Track Record and Measurable Outcomes
Always request case studies and references for similar ANZ-to-Asia expansion projects or long-term managed support services. A partner with a strong track record will have measurable KPIs that demonstrate past success in areas like reduced time-to-live, cost savings, and compliance improvements.
How the Right Partner Accelerates Expansion and Reduces Total Cost of Ownership
The perceived cost of engaging a top-tier NetSuite implementation partner with a strong regional focus is often quickly offset by the tangible benefits they deliver.
Faster Market Entry
The right implementation partner utilises local templates, prebuilt integrations, and country-specific localisation packs. These accelerators significantly accelerate implementation in a new market, translating directly into faster revenue generation.
Reduced Compliance Risk
A partner with local regulatory expertise helps you avoid costly penalties and delays associated with incorrect tax setup, statutory reporting, or non-compliant payroll integration. This proactive approach significantly reduces long-term operational risk.
Lower Long-Term Support Costs
By implementing standardised processes, optimising your cloud ERP instance from the start, and providing efficient, proactive managed services, an expert solution provider can reduce the need for costly, reactive support over time. This approach, which focuses on adoption and continuous improvement, ultimately reduces the overall total cost of ownership for your NetSuite ERP system.
Why PS Global Stands Out Among NetSuite Partners
PS Global is recognised as a leading NetSuite partner because of its unwavering focus on helping businesses scale confidently across the APAC region. For ANZ companies, PS Global’s specific strengths directly address the challenges of Asian expansion and the need for reliable, long-term support.
Regional Footprint and Deep Presence
Headquartered in Singapore and with a vast resource base across the APAC region, PS Global offers a regional footprint that few other NetSuite partners in Australia and New Zealand can match for Asia expansion. They actively support ANZ-to-Asia operations with teams, providing proximity and in-market cultural understanding. They are not just remotely servicing the region; they are actively operating within it.
Comprehensive Post-Sale Support
PS Global places customer success at the heart of its business, as evidenced by its dedicated customer success division. PS Global offers comprehensive managed services with documented SLAs, dedicated account teams, and rapid escalation paths.
Technical and Functional Expertise
PS Global’s team comprises highly certified NetSuite professionals and consultants, with deep SuiteCloud development capabilities and specialists in systems integration, particularly in local Asian services (such as banking and e-commerce platforms). This ensures they can manage the full lifecycle, from initial implementation to complex customisation and ongoing integration.
Local Compliance and Language Capabilities
Navigating local tax and statutory reporting across key Asian jurisdictions requires specialised knowledge. PS Global provides in-market expertise in complex areas like VAT/GST reporting, local payroll integration, and statutory audit compliance, offering a critical layer of risk reduction. Their teams also possess the language capabilities needed for practical local user training and change management.
Prebuilt Accelerators and Templates
To ensure faster market entry and a more efficient NetSuite ERP implementation, PS Global leverages prebuilt assets. These include country-specific financial templates, localisation packs, and integration connectors to essential local services. This approach shortens the deployment timeline and helps businesses realise value more quickly.
Proven Track Record
PS Global has a long history as one of the earliest Oracle NetSuite partners in Asia, having successfully completed hundreds of projects. They have a proven track record of serving diverse industries, including retail, manufacturing, and professional services, and often assist with complex multi-country consolidation projects.
Comparison Checklist: PS Global vs Typical NetSuite Partners
| Feature | PS Global | Typical Partner (ANZ Focused) |
| Local APAC Presence | Strong regional footprint and resources across key Asian markets | Limited or no local APAC offices and resources |
| Post-Sale SLA & Support Coverage | Comprehensive, dedicated managed services with documented SLAs. | Support is often variable, reactive, and limited to ANZ time zones |
| Prebuilt Localisation Accelerators | Available, including country-specific templates and integration connectors | Often requires custom build for each new country |
| Multi-Country Deployment Experience | Proven and extensive experience with OneWorld consolidation and multi-tax complexity | Mixed, often requiring heavy reliance on NetSuite’s direct sales team for non-ANZ entities |
| Local Tax/Statutory Compliance | Deep, in-market knowledge for key Asian jurisdictions | Knowledge primarily focused on the ANZ regulatory environment |
Conclusion
Expanding your Australian or New Zealand business into Asian markets represents a significant growth opportunity, but success requires more than ambition and capital. The NetSuite partners you choose to guide your implementation and provide ongoing support directly impact whether your expansion succeeds or struggles. Local compliance expertise, proven templates, comprehensive post-sale support, and a genuine regional presence set apart partners who deliver results from those who create headaches.
PS Global has built its reputation by focusing relentlessly on what businesses need when expanding across the Asia-Pacific region. Regional offices staffed with local experts, prebuilt accelerators refined across hundreds of implementations, flexible engagement models, and comprehensive support services combine to reduce your risk while accelerating time-to-value. Whether you’re planning your first Asian market entry or struggling with inadequate support from your current arrangement, PS Global offers the expertise and commitment your business deserves.
Our localisation templates and regional expertise can transform your NetSuite journey from a challenge into a competitive advantage. Your Asian expansion deserves a partner who understands both the technology and the markets you’re entering.
